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For basic Device Protection accidental damage or loss/theft, up to 2 claims in any one 12-month period, based on the date of the first repair or replacement. A basic protection plan is also available. For complete coverage details, including Obligor information, benefits, limitations, exclusions and costs, please visit /terms. Charging wise its really good as given in the specification. R&D needs to be done more on this product. Options are as usual, which is user friendly. Live tech support is provided by the Tech PHD by Assurant® app. Design of the product is fabulous, But Battery is not upto the expectation it drains faster, Doesnt looks like 5000mah. In TX, the Service Contract Obligor is Federal Warranty Service Corporation. $5 processing fee collected by T-Mobile when devices are exchanged through T- Mobile, with the exception of BYOD claims, which are handled through Assurant, after the manufacturer's warranty expires. $0 service fee/deductible for hardware service (mechanical breakdown) claims and no claim limit for this type of claim. Service fee/deductible of up to $499, based on device tier and type of loss. For accidental damage or loss/theft, up to 3 claims in any 12-month period based on the date of the first repair or replacement, and any accidental damage claims serviced through AppleCare Services will count toward this limit. Must enroll within 30 days of making qualified T-Mobile device purchase, lease or finance, subject to Visual Mechanical inspection.